Claims & Forms

Making a Claim

If you would like to make a claim for life insurance, personal-lines insurance, or business-lines insurance, we advise you to contact your policy’s insurer in a timely manner. If you would like support or assistance in the matter, please contact us in one of the following ways:

Phone: +852 3462-9414

Email: [email protected]

We will help guide you through the claims process. Please refer to the “Required Documents” and “Additional Documents” for items the insurers may ask for.


Required Documents

The insurer may require certain documents on a case by case basis. The following are typically required for any type of insurance claim.

  • Claim form (unless online claims are available)
  • Copy of the policyholder’s latest ID card or passport (if not previously submitted)
  • Copies of supporting documents, if available
  • Copies of receipts or statements associated with the claim
  • Evidence of cited cost or hazard



Additional Documents

Each line of insurance may require additional documents in the event of a claim. The following documents, but not limited to, may be asked for by the insurer.


Life Insurance

  • Physician’s statement
  • ID of beneficiary
  • Proof of relationship
  • ID of policy-holder
  • Medical certificate
  • Police FIR or post-mortem report (in case of unnatural death)


Business Lines Insurance

  • Incident report
  • Organization charts and identification
  • Receipts or invoices
  • Employee contracts
  • Financial statement
  • Police or accident reports/statements
  • Medical history


Personal Lines Insurance

  • Receipts or invoices
  • Evidence of damage
  • Repair quotation
  • Medical reports
  • Police or accident reports/statements
Claims Notification